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Term and Conditions

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Welcome to our magical world of collectibles! These Terms and Conditions outline the rules and regulations for using our website and purchasing our enchanting products. By accessing our shop at tinyjollytoy.com, you agree to these terms in full.

1. Our Magical Shop

Tiny Jolly Toy Shop specializes in high-quality collectible items including BJD dolls, figurines, plush toys, and accessories for discerning collectors worldwide. Our treasures are carefully selected to bring joy to collectors of all ages.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate and complete information, including your shipping address and payment details.

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site
• Misrepresent your identity or purchase intentions
• Resell our products without authorization

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, especially in handmade items. Colors may appear differently depending on your monitor settings.

3.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you promptly.

4. Ordering Process

4.1 Placing Orders

By placing an order, you make an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance of your order.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

5.2 Shipping Options

We offer two shipping methods:

1. Standard Shipping: via DHL or FedEx ($12.95 USD), delivery in 10-15 business days with tracking and insurance
2. Free Shipping: via EMS for orders over $50 USD, delivery in 15-25 business days with basic tracking

5.3 Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia. If unsure about your location’s eligibility, please contact us before ordering.

6. Returns & Refunds

6.1 Return Policy

To qualify for a return or exchange:

• Request must be made within 15 days of delivery
• Item must be unopened, unused, with original packaging
• Must include all certificates and accessories
• Proof of purchase must be provided

6.2 Return Process

Contact us at [email protected] within 15 days of delivery to initiate a return. We will provide return instructions upon approval.

6.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website (images, text, logos, designs) is the property of Tiny Jolly Toy Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

Our collectibles are intended for display and gentle handling. We are not liable for any damages resulting from improper use or handling of our products.

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee uninterrupted access or error-free operation. We are not liable for any indirect damages resulting from website use.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the bottom will reflect the most recent version. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Ohio, USA. Any disputes shall be resolved in the courts of Franklin County, Ohio.

12. Contact Our Elves

For questions about these Terms or any other matter, please contact our Customer Care Elves:

Email: [email protected]
Physical Address: 3480 Palmer Road, Columbus, US 43085

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